Just Kids Policies
Online Shopping and Ordering Policies
At JK we work hard to make your shopping experience as easy and convenient as possible. We know how busy life with kids is and how hard it is to find time to shop for children's clothing which is why our new and improved website makes shopping with us easier than ever before! You can also visit our bright and fun shops located in convenient locations nationwide.
Here are our policies for shopping, all designed to give you the best shopping experience possible!
JK 100% Satisfaction Guarantee
JK quality clothing promises to meet the demands of the most active children. Should any item of clothing not measure up to our high standards, simply return it and we will happily refund your purchase price and if required arrange a replacement.
Your Privacy
JK values the strong relationship that we have with our customers, and we respect your privacy as a consumer. We only collect information required to deliver superior service to you. We will never ask you to answer any intrusive personal questions. The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products.
This information is kept private in our secure online system to which only trained and authorised staff have access.
At any time, you can advise us if you no longer wish to receive product information from JK Kids. Customers can advise us by calling our customer service team on 0508 22 55 55 for New Zealand, hours are Monday-Friday 8.30am-5pm or 1800 155 255, hours are Monday-Friday 6.30am-3pm AEST for Australia. Please leave a message with your customer reference if you are calling outside these hours or should our lines be busy. Alternatively you can email us on sales@jk.co.nz or sales@jkonline.com.au
Please click here to read the full Australian privacy policy
Returns and Refunds
For refund of an item bought in-store, please return to your nearest JK Kids store.
When returning an item bought online, please use the returns form that we include on your invoice with every parcel. Upon receipt of goods, we will reimburse you using the manner in which you originally paid.
We are interested to hear your feedback about our products so please tell us your reason for the return as this information is used to improve our product performance.
When you are reordering we recommend you shop online at www.jk.co.nz or www.jkonline.com.au. If you would rather send your reorder to us, then simply enclose it with your returned parcel and we will process your new order with your return.
PLEASE NOTE: There is no delivery charge for exchange on items incorrectly despatched by JK Kids where:
- The product is faulty or does not meet our high quality standards through no fault of the customer
- the product is not the ordered colour or size
If you believe you have been sent incorrect items, please contact our customer service team and we will ensure you are reimbursed the return postage cost. All other returns/reorders are charged our standard delivery rates.
For assistance please contact customer service on 0508 22 55 55 for New Zealand, hours are Monday-Friday 8.30am-5pm or 1800 155 255, hours are Monday-Friday 6.30am-3pm AEST for Australia. Please leave a message with your customer reference if you are calling outside these hours or should our lines be busy. Alternatively you can email us on sales@jk.co.nz or sales@jkonline.com.au
New Zealand Returns:
JK Kids Level 1, 270 Neilson Street, Onehunga 1061, Auckland
Australia Returns:
Shop 2144/120 Rosamund Road, Highpoint Shopping Centre, MARIBYRNONG VIC 3032
Sold Out
Unfortunately we must sometimes advise our customers that back orders are not available and that a size/style combination has 'sold out'.
DELIVERY:
We offer a standard delivery service with track and trace in New Zealand and Australia.
Our standard delivery service provides parcel delivery within seven working days from day of despatch, although often it is much sooner than this.
For New Zealand the delivery charge is $5.00, and most orders are received overnight from despatch.
For Australia the delivery charge is $7.50, with all but most rural delvieried within 3-4 days of despatch. All deliveries to Australia require a signature to ensure safe delivery of your parcel.
Delivery charges cover packaging, delivery and insurance.
QUESTIONS:
Should you have any enquiries regarding the items you have ordered please call us on 0508 22 55 55 for New Zealand, hours are Monday-Friday 8.30am-5pm or 1800 155 255, hours are Monday-Friday 6.30am-3pm AEST for Australia. Please leave a message with your customer reference if you are calling outside these hours or should our lines be busy. Alternatively you can email us on sales@jk.co.nz or sales@jkonline.com.au